Then, you will see the total playtime beneath the PLAY TIME title.ĭo you meet the Steam refund policy? If yes, you can follow the tutorial below on how to refund a game on Steam. Find and click the game you want to refund.Then, you will see a list of Steam games. Move and hold your cursor over the LIBRARY tab and choose the HOME option from the context menu that appears.Choose the View purchase history option on the right side of the current window.Īfter that, you should proceed to check the total playtime as follows:.Click your profile name in the upper right corner and choose the Account Details option from the drop-down menu.Open the Steam app, and then log in to your Steam account.So, to make sure whether you can refund a game on steam (that someone has gifted to you), you should check the date of the purchase and the total playtime.įor how to check the date of purchase, the tutorial is below: You must have played the game for less than two hours total.You must request the refund within two weeks of purchase (if it was a pre-order, you must request the refund with two weeks of the game’s release).No notes are required, though! You can cancel at any time afterward.Is it possible to refund a game on Steam (that was gifted)? Yes, as long as you meet the Steam refund policy, you can refund the game on Steam, and the refund policy is as follows: You now have to explain exactly what’s wrong with a variety of options, then click submit. We can now see a detailed breakdown of where the money will be refunded and what will be removed from the account. I guess I’ll have to keep Sonic CD!įor this demonstration, I’ve bought Top Trumps Turbo, which I’m sure is fun but may lack content if the card game is anything to go by. However, if the game was purchased more than 14 years ago, it will give you a warning saying that refunds for games this old are typically not issued. Once clicked, you can then pick if you want it to go back to your Steam Wallet or if you want to return it to your method of payment. In this case, it was PayPal. Let’s click “It’s not what I expected.” It will give you the option to find fixes for the issues you are having with the game, like poor frame rate or being unable to run the program, or you can say, “I would like a refund.” They will typically refund the game for any reason. Steam is surprisingly very flexible with this refund process. While Sonic CD is an excellent game and shouldn’t be refunded under normal circumstances, let’s use this as an example. If not, click on Games, Software, etc and then search for the game. The game that you’re having trouble with will likely be right there on the page. Now that you know all the rules, go to the Steam Support website. This means you might not be get refunded on DLC you will know whether or not it is applicable for a refund by a statement popping up before the purchase. For Valve-developed games, you have 48 hours to make a request, and the publisher of each game on the service can opt-in or opt-out of this service. Refunds for in-game purchases are more of a tricky beast. You can also cancel a pre-order at any time if you think the game won’t satisfy you on Steam, like when you realize Spider-Man is a PlayStation exclusive for Marvel’s Avengers. These rules also apply to pre-orders, and the time window to a refund starts when the game releases. The refund request must be made within two weeks of the purchase.You cannot play the game for more than two hours (this is likely to protect smaller experience games, like indies).It’s fairly easy to get a refund for a Steam game, but this luxury comes with a few hangups. Besides games, on their website, you can find electronic wallet top-ups for various digital platforms, gift cards, software, electronics, and other merchandise. Good news, though: despite a few caveats, you’ll likely be able to get your money back! The Caveats G2A is a global marketplace that primarily resells digital games through redemption keys for PlayStation Network, Xbox, Steam, Origin, Uplay, and more. Point being, when you spend your money on Steam, that’s no guarantee that you’ll like what you’re getting.
You may also find out that your PC can’t run the game you just purchased. Steam is a lawless frontier of gaming, with titles that vary wildly in quality.